Frequently Asked Questions
How long will my keeper cup last ?
The Keeper TM has a life expectancy of 10 years. Usage, handling and your body chemistry will influence your cup’s life span.
Is the keeper cup expensive ?
Most women spend at least double the price of ‘The Keeper™’ Menstrual Cup in one year on sanitary products – some even more than this if they have a heavy flow. After only seven months or less you will have saved the money you paid for your ‘Keeper™’
What is the Keeper made of ?
The Keeper™’ menstrual cup is made from natural gum rubber, as opposed to silicone – a synthetic man-made material.
What happens if the keeper does not suit me ?
Try ‘The Keeper™’ Menstrual Cup for 3 months. If you are not satisfied, return ‘The Keeper™’ within 90 days for a full refund of the purchase price (less postage and handling).
What size keeper cup do I buy, A or B ?
|never given birth||caesarean section||given vaginal birth|
|under 30 years of age||
|over 30 years of age||
How do you use the Keeper?
Wash your Keeper thoroughly with hot soapy water before the first use and rinse in a vinegar water solution. (One tablespoon of vinegar in a cup of water). Always wash your hands well before & after handling The KeeperTM and use drinking quality water when cleaning.
Step 1) – Hold Hold between thumb and fore-finger and squeeze the cup together
Step 2) – Fold Hold the folded sides between your thumb and forefinger with the curve facing down.
Step 3) – Insert While sitting on the toilet or squatting, relax your muscles and separate your labia with your free hand, then insert the folded cup completely into your vagina, the curved side first.
Release your grip from the cup and it will unfold.
Trim the stem to a comfortable length. If the tab is located between your labia, you will have to trim it so that no part is outside your vagina.
Cut the tab a little at a time until you find a comfortable length. When inserted properly the cup should not cause any discomfort.
N.B. Guarantee is void if stem is completely removed. You may wish to lightly moisten the rim with clean water, too much will cause leakage.
The cup follows the natural slant of the vagina. The Keeper doesn not touch the cervix , but rests comfortably below it.
Step 4) – Remove While sitting on the toilet, push your cup towards the vaginal opening using your stomach muscles. Then relax and grasp the tab firmly with your fingers. Pull your cup down so you can grip the bottom of the cup. Pinch gently to release the seal. Slowly pull the cup down while moving from side to side. Removal is more comfortable if the cup is brought out one side first followed by the other. Ensure you keep the cup upright to avoid spillage. Rinse your Keeper with clean water or wipe with a wet tissue before re-inserting. If you are in a public toilet, you may wish to take a small bottle of drinking water with you to rinse your cup. A few sheets of toilet paper dropped into the bowl before emptying your cup will avoid residue in the toilet bowl.
How do you clean the Keeper Cup?
At the end of your period rinse The Keeper TM in cold water then wash in hot soapy water. Consider using a little brush to clean the rim. Ensure the tiny holes around the rim are kept clean. You will achieve this by soaking your Keeper in hot water for a few minutes, and then squeeze the cup in the water to create water flow through the holes. This will also keep the inside of the stem clean. Consider using a small pin to keep the holes clear. Soak The Keeper TM again for 5 minutes in water that has just boiled – (not boiling) and then rinse with a vinegar solution – (one tablespoon per cup of water). Dry thoroughly and store in pouch provided.
How long will it take for my Keeper to be mailed to me?
Your Keeper will take approximately 2 business days by Express Post in Australia. Overseas orders will take approximately 7 – 14 business days by Airmail.
Do you have a Freecall number I can ring for any questions about The Keeper Cup?
Yes, you may call us on FREECALL 1800 22 77 13 within Australia. For overseas enquiries, please call +61 1800 22 77 13.
What are your office hours?
Our office hours are from 9am – 5pm, Monday to Friday (South Australian Time). You may leave a message on our message service if you call out of office hours. You may also contact us by email at firstname.lastname@example.org